Roles and Responsibilities

- Provide exceptional customer support to air and sea freight clients, ensuring timely resolution of their queries and concerns.

- Manage customer relationships through effective communication, coordination, and handling of shipments from origin to destination.

- Handle customs clearance processes for both air imports and exports, including documentation preparation and submission.

- Offer solutions to customers' logistics needs by providing expert advice on freight forwarding options.

- Maintain accurate records of customer interactions, transactions, and shipment status updates.

Desired Candidate Profile

- 4-6 years of experience in air & sea freight industry with a focus on customer support or sales.

- Solid understanding of air imports, air exports, custom clearance procedures, and international trade regulations.

- Excellent communication skills with the ability to build strong relationships with customers at all levels.

📌 Customer Support - Air & Sea Freight (Mumbai)
🏢 Shiftco Shipping & Logistics India
📍 Mumbai