We are looking for someone with customer service experience in a call centre setup; must have a minimum of 4 years of experience, with a minimum of 1 year of experience as a Team Leader/manager. This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across a

diverse, multilingual team

working both remotely and onsite.

Key Responsibilities Candidate must be reachable 24x7 for any help. Experience in giving training / onboarding new hires, Handle

team scheduling , should have

managed rosters/scheduling for teams working in multiple shifts. Oversee

Quality Assurance ,

Training , and

Performance Management Create and maintain

comprehensive reports in Microsoft Excel

(pivot tables, dashboards, etc.) Conduct

interviews , lead

onboarding , and manage

employee reviews Organize and lead

weekly client calls ; provide clear, data-driven updates Proactively manage

escalations

and implement corrective actions Identify areas for

process improvement

and innovation





✅ What We’re Looking For Proven experience managing customer service or call center teams. Strong

people management

and

multitasking

abilities Advanced

Excel skills

– confident with formulas, analysis, and dashboards Excellent verbal and written communication skills Experience with multilingual teams and international client communication Knowledge of CRM systems, workforce tools, and customer support software is a plus

Why Join Us? Work with a

diverse, global team Lead

high-impact international projects Pure work from office - no work from home ever Excellent exposure to

clients across multiple geographies Room for growth, ownership, and innovation

Apply now

if you’re ready to lead with confidence, drive change, and make an international impact.

Salary- 5.50LPA - 6LPA

Address: LiveSalesman D-27, Sector-3, NOIDA, Uttar Pradesh, India 2 minutes' walk from Noida Sector-16 Metro Station Aishwarya - Global Talent Recruiter & HR Direct: ,

📌 Team Lead (Noida)
🏢 Livesalesman
📍 Noida