- Handle inbound and outbound calls to assist customers with queries and support needs.
- Manage and respond to customer inquiries via phone, email, and social media.
- Conduct follow-ups with logistics partners to ensure timely and accurate delivery of orders.
- Call customers for feedback post-purchase to improve service experience.
- Perform abandoned cart calls to drive order completion and conversion.
- Maintain a polite, qualified, and proactive approach with all customer interactions.
- Work closely with internal teams to resolve complaints and ensure customer satisfaction.
- Maintain records of interactions and take notes on customer feedback and issues.
📌 Customer Service Executive ( E-Commerce ) (New Delhi)
🏢 Flexy Managers
📍 New Delhi
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