- Make outbound calls to travel agents, tour operators, corporates, and potential guests for room bookings and hotel enquiries.
- Generate and follow up on B2B and B2C leads for room sales.
- Share hotel details, room rates, packages, offers, and availability with clients.
- Maintain regular follow-ups with travel agents and corporate clients.
- Convert enquiries into confirmed bookings and achieve assigned calling/sales targets.
- Maintain updated records of calls, enquiries, follow-ups, and bookings.
- Coordinate with the Front Office and Hotel Operations team for booking confirmation and guest requirements.
- Build and maintain solid relationships with existing and new clients.
Requirements
- 1-3 years of experience in telecalling, hotel sales, travel, or hospitality preferred.
- Good communication and convincing skills.
- Comfortable making a high volume of calls and following up regularly.
- Basic knowledge of MS Excel / Google Sheets.
- Hotel or travel industry experience will be an advantage.