- Handle inbound and outbound calls related to customer/partner queries.
- Assist customers with order, delivery, payment, cancellation, and refund-related queries.
- Coordinate with delivery partners and restaurants to resolve operational issues.
- Follow up on pending complaints, requests, and service issues.
- Provide accurate information regarding orders and services.
- Record customer interactions and update details in the CRM/system.
- Escalate unresolved or complex issues to the concerned team.
- Maintain positive customer relationships and ensure customer satisfaction.
- Achieve daily call-handling and service-quality targets.
- Prepare daily call/MIS reports as required.
- Follow company processes, call-quality standards, and data-security guidelines.
📌 Customer Support Executive (Chennai)
🏢 CIEL HR
📍 Chennai
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