- Implement and configure Nexthink platform components:
- Nexthink Collector (endpoint agents)
- Nexthink Engine / Portal

- Enable device-level data collection across:

- Applications, systems, and user activities

- Support Nexthink deployments across enterprise environments

2. Endpoint Analytics & Monitoring

- Analyze endpoint data including:
- CPU, memory, disk usage, and application performance
- Application crashes, freezes, and responsiveness
- Device health and performance trends

3. Digital Employee Experience (DEX) Insights

- Leverage Nexthink to measure and improve:
- Digital Experience scores (DEX)
- User productivity and collaboration experience

- Provide actionable insights to:

- Service Desk teams
- IT Operations and Engineering teams

4. Dashboard Development & Reporting

- Design and develop Nexthink dashboards for:
- Device health and endpoint performance
- Application experience (e.g., Teams performance)
- User experience metrics

- Enable real-time and executive reporting

5. Remote Actions & Automation

- Develop and deploy Nexthink remote actions for:
- Automated troubleshooting and remediation
- One-click fixes for common issues

- Integrate Nexthink automation with:

- ITSM tools (ServiceNow)
- Automation platforms (OneEngine, TechBuddy)

6.



Data Engineering & Integration

- Work with Nexthink data APIs:
- Export API, NQL (Nexthink Query Language)
- Data lake integrations

- Design optimized data ingestion strategies:

- Filtered datasets for scalability
- Near-real-time telemetry pipelines

7. AIOps & AI Integration

- Collaborate with AIOps / AI teams to:
- Feed endpoint telemetry into analytics platforms
- Enable anomaly detection and predictive insights

- Support intelligent automation and self-healing use cases

8. Troubleshooting & Incident Support

- Support IT operations teams with:
- Root Cause Analysis (RCA) using endpoint data
- Correlation of logs, user activity, and device performance

- Assist in resolving user issues faster using actionable insights

9. Governance & Best Practices

- Define Nexthink best practices:
- Data usage and retention
- Dashboard and reporting standards

- Ensure secure handling of device and user data
- Manage scalability constraints (data volume, API limits)

10. Stakeholder Collaboration

- Work with:
- Service Desk and IT operations teams
- Platform and automation teams
- Business stakeholders

- Translate business needs into Nexthink analytics and automation use cases

📌 Nexthink Engineer (Chennai)
🏢 Tata Consultancy Services
📍 Chennai