Key Responsibilities

End User Support

- Provide Level 2/Level 3 support for desktop, laptop, and mobile device issues.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Support VIP and business-critical users as required.
- Provide remote and onsite support based on operational needs.

Endpoint Management

- Manage Windows endpoints through Microsoft Intune and other endpoint management platforms.
- Monitor device compliance and security posture.
- Support device enrollment, Autopilot provisioning, and lifecycle management.
- Deploy configuration profiles, compliance policies, and security controls.

Application Management

- Deploy, configure, and troubleshoot enterprise applications.
- Support application installations, updates, packaging, and removals.
- Coordinate with application owners for issue resolution and testing.

Patch & Security Management

- Monitor and support Microsoft Autopatch and Windows patch deployment activities.
- Assist with Chrome and third-party application patch management.
- Support remediation of vulnerable and non-compliant devices.
- Maintain security compliance standards and policies.

Service Management

- Manage incidents,



service requests, changes, and SCTASKs through ServiceNow.
- Ensure tickets are resolved within agreed SLAs.
- Maintain accurate documentation and work notes.
- Participate in Major Incident and Change Management activities.

Asset & Device Lifecycle Management

- Support device procurement, onboarding, replacement, refresh, and decommissioning activities.
- Maintain hardware and software inventory records.
- Coordinate with field support and asset management teams.

Documentation & Process Improvement

- Create and maintain SOPs, knowledge articles, and runbooks.
- Identify automation opportunities and operational improvements.
- Participate in governance reviews and continuous service improvement initiatives.

Required Technical Skills

- Microsoft Intune
- Microsoft Entra ID (Azure AD)
- Microsoft 365 Administration
- Windows 10/11 Administration
- Windows Autopilot
- Endpoint Security & Compliance
- Active Directory
- ServiceNow
- Remote Support Tools (LogMeIn/Dameware/ScreenConnect/Bomgar/Remote Assistance)
- Microsoft Office Suite

📌 Intune Architect (Chennai)
🏢 Tata Consultancy Services
📍 Chennai