- Deliver high quality customer support via phone, email, chat and social media
- Assist customers in resolving technical issues
- Deliver First Call Resolution (FCR) by resolving customer issues during the first contact
- Maintain high customer satisfaction rate
- Assist customers with RMA activities
Level 2 (L2) Agent:
- Assist L1 Agents with escalations
- Coach and mentor L1 Agents
- Assist with translations
- KB creation and updates
- Update customers product warranty
Note : Hindi Speaking is Mandatory
📌 Trainee (Chennai)
🏢 Movate Technologies
📍 Chennai
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