Project Location*

Pune and Chennai only (These two are the only locations)

Relevant Experience*

6 years

Mandatory skills*

Experience Incident triage, troubleshooting, and resolution within Microsoftsupported configurations

Skilled in operational support for Viva Glint and Viva Amplify platforms

Experience in Incident and service request handling

M365 - Copilot, Microsoft VIVA

SharePoint Online / OneDrive

Microsoft Teams

OneDrive

Exchange Online

Structuring requests (context + intent + output format)

Iterative refinement of prompts

Reviewing AI-generated content

Desired skills*

Development in Copilot

Understanding dashboards and reports

Ability to interpret employee engagement metrics

Basic Power Platform knowledge

Understanding data insights and trends

Ability to interpret Copilot outputs

Domain (Industry)*

Banking

BGC (Before onboarding / After onboarding/Hybrid onboarding)*

Post onboarding

Total Experience (Ex. 5-7 Years)*

10+ Years

BGC Details*

BGC Vendor*

Mode of Interview* (Telephonic/F2F/Video Interview)

Telephonic and Video Interview, followed by client interview as well

WFO / WFH / Hybrid*

WFO - ODC project, No WFH or Hybrid mode

Shift timings*

16*5

📌 Looking For _Viva /Copilot Lead Support_InfosysH) (Pune)
🏢 Nextgen Hire Services
📍 Pune