Key Responsibilities

- Handle customer queries and complaints through calls.
- Provide accurate information regarding products, services, processes, and policies.
- Understand customer concerns and provide appropriate solutions within the defined TAT.
- Maintain professional and courteous communication with customers.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Coordinate with internal departments to resolve customer-related issues.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Escalate complex or unresolved issues to the appropriate department or supervisor.
- Meet defined customer service, quality, and productivity targets.
- Follow company policies, processes, and customer service standards.

Required Skills

- Excellent verbal and written communication skills.
- Good interpersonal and customer-handling skills.
- Solid problem-solving and negotiation abilities.
- Patience and a customer-oriented approach.
- Good listening and relationship-management skills.
- Basic knowledge of MS Office and computer applications.
- Ability to work independently as well as in a team

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Interested candidates can share there resume on (phone hidden)

📌 Customer Care Executive (Chennai)
🏢 MDIndia
📍 Chennai