Handle advanced utilities customer calls, resolve complex queries, explain high bills and manage complaints. De-escalate irate customers, support retention, document cases, follow compliance and escalation procedures, and deliver quality service all.
Required Candidate profile
Graduates with 1–5 years of international voice experience. Robust English communication, customer service, de-escalation, empathy, retention, complaint handling, active listening and CRMs navigation.
📌 International Voice Customer Service Associate (Kolkata)
🏢 Gratitude India
📍 Kolkata
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.