We have a Job Opportunity for Engineering Assistant / Technical support - Hybrid

Looking for people who can join in 30 days from selection.

Purpose of the role: Drive efficient distributor onboarding by supporting order fulfillment, technical readiness, and certification tracking, ensuring consistency, reducing delays, and improving partner experience.

Language: English
Work Location: Chennai, India
Work model: Hybrid

Availability of working in the following time zones:

- Asian - 05:30 AM to 02:30 PM
- European - 01:30 PM to 10:30 PM

Scope of Work:

- Support equipment order submission and coordination
- Assist in Bill of Materials creation for order fulfillment
- Guide distributors on software and hardware product catalog

- Track distributor certification progress to ensure compliance
- Ensure distributor understands certification roadmap and timeline
- Provide structured weekly status reporting to stakeholders

- Provide remote support for demo environment setup and readiness




- Perform remote diagnostics and basic network troubleshooting leveraging standardized technical documentation
- Coordinate timely escalation and resolution across teams

- Explain or refresh any knowledge gap using existing training materials
- Coordinate with Distributor technical counterparts to ensure alignment
- Utilize existing documentation to clarify HPE/Juniper solution functionalities

Must have:

- Strong networking fundamentals (routing & switching, IP addressing, subnetting, device configuration, static/dynamic routing)
- High attention to detail ensuring accuracy and quality of deliverables
- Clear and qualified communication (written & verbal)
- Experience working in cross-functional/global environments
- Technical academic background

Good to have:

- Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA Network+, CCNA)
- Foundational understanding of network security (TLS, certificates, encryption)
- Familiarity with Juniper and HPE networking platforms and solutions

📌 Engineering Assistant / Technical support - Chennai | Hybrid
🏢 HCLTech
📍 Chennai