Responsibilities:

Responsible for the successful design and execution of organizational change management (OCM), communications, and training for the S/4HANA program. Duties include providing subject matter expertise on stakeholder analysis, change impact assessment, communications planning, training strategy, learning content development, and in-app guidance via Walkme. The Change Lead is an advocate for adherence to a structured OCM methodology and drives alignment across business units and geographies. The lead communicates with sponsors and end-user communities to understand adoption needs and develops solutions to address them. The Change Lead also maintains insight into applicable industry best practices, trends, and learning technologies, and determines OCM and enablement strategies.

Key Activities:

- Define OCM, communications, and training global strategy, scope, and target operating model
- Conduct stakeholder analysis, change impact assessment, and readiness measurement
- Develop and execute multi-channel communications plan aligned with program milestones
- Design role-based training curriculum and learning paths for end users, super users, and IT
- Author and curate learning content across formats: ILT, e-learning, job aids, simulations
- Architect Walkme (or equivalent DAP) for in-app guidance, smart walk-throughs, and adoption analytics
- Establish change champion network and super user community across business units
- Coordinate with ARTs to align change activities to PI cadence and rollout waves
- Define adoption metrics and instrument feedback loops to measure user proficiency




- Run pre-go-live readiness assessments and dry runs for rollout sites
- Plan and govern training delivery, LMS integration, and hypercare reinforcement
- Drive continuous improvement using adoption analytics and post-go-live surveys

Requirements - MUST HAVE (Minimum Qualifications):

- 10 to 15+ years of OCM, communications, and training experience on large SAP transformations with a bachelor's degree in business, communications, or related field
- Subject Matter Expertise in OCM frameworks (Prosci/ADKAR or equivalent), SAP S/4HANA adoption programs, and Walkme (or comparable DAP)
- Strong understanding of Business Processes, Solution Manager, and Leading practices
- Creating business strategy, business process definition and design thinking approaches
- Facilitating design sessions with small to large groups through challenging discussions
- Serve as the solution lead on strategic initiatives. Prepare and provide input to plans and staffing models, cost estimates, and project deliverables. Work with large cross-functional teams.
- Ability to work through and solve complex problems and deal with ambiguity on changing environments, learn quickly and teach others
- Develop solutions to complex problems, which require regular use of ingenuity and innovation.




- Ensure analytics solutions are consistent with organization objectives and global design.
- Lead and/or participate in cross-functional analytics driven business improvement initiatives
- Evaluate business solutions and lead the selection of the best solution with the highest benefit
- Relationship Management - Partner and collaborate with project teams and client users.
- Individual Accountabilities - Strong results orientation (driving to deadlines, project goals, etc.)
- Document transparent and complete requirements for complex solutions
- Analyze current customer investments on S/4HANA solutions and platforms and provide futuristic roadmap with realistic and optimal implementation initiatives
- Assume responsibility for successful implementation of S/4HANA Solutions

Project-Specific Requirements:

The consultant will work on a project aimed at GDM Design & Build and Global Rollouts. The ideal candidate should have experience in handling clients' requirements is essential.

- Conduct global and site-level workshops to elicit requirements, validate design, and drive alignment
- Travel to manufacturing sites and business locations to understand site-specific constraints, validate design assumptions, and support deployments
- Collaborate closely with BPOs/FILs and super user groups to align global template with business needs and operational realities
- Train and actively engage BPOs/FILs and super users on tools, and standard ways of working
- Orchestrate SIT/UAT sessions, manage user coordination, and assess/mitigate business change and adoption impacts

📌 OCM (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad