- Manage front office operations, ensuring seamless check-in and check-out processes for guests.
- Handle guest inquiries and resolve issues professionally and courteously.
- Coordinate with other departments to ensure effective guest services delivery.
- Maintain high standards of customer satisfaction through regular follow-ups and feedback.
- Develop and implement effective strategies to enhance guest engagement and loyalty.
- Collaborate with the team to achieve sales targets and improve overall performance.
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