Job Title: Account Management Specialist

Location: Vadodara

Shift Timing: Night Shift

Experience Required: 2+ Years

Job Summary

Role Overview

VTech is looking for a motivated and detail-oriented Account Management Specialist to support and manage SLED (State, Local & Education) client accounts. This role involves acting as a single point of contact for clients, ensuring smooth account operations, and collaborating with internal teams to deliver high-quality service and client satisfaction.

Key Responsibilities

- Act as a Single Point of Contact (SPOC) for assigned SLED accounts.
- Build and maintain strong client relationships to ensure satisfaction and retention.
- Coordinate with internal teams such as Recruitment, Delivery, Compliance, and Finance for seamless execution of client requirements.
- Assist in end-to-end account operations, including onboarding, documentation, timesheet tracking, and billing support.
- Respond to client queries in a timely and professional manner.
- Maintain and update client databases, trackers, and reports accurately.
- Work closely with senior Account Managers to understand client expectations, compliance, and processes.
- Ensure adherence to SLED processes, SLAs, and organizational guidelines.
- Monitor requirements and support timely submissions and closures.
- Participate in client calls, reviews, and internal meetings.
- Support in resolving client escalations and operational challenges efficiently.




- Assist in account mapping and identifying growth opportunities within existing accounts (non-sales).
- Track and analyze account performance metrics and client feedback.
- Contribute to process improvement initiatives for enhanced service delivery.
- Build strong working relationships with stakeholders across client and internal teams.

Required Skills & Qualifications

- Bachelor's degree in business administration, Management, or a related field.
- 2+ years of experience in Account Management, Client Servicing, Staffing, or Operations.
- Hands-on experience working with State, Local, and Education (SLED) clients or other government-sector clients is preferred.
- Experience in the IT Staffing, IT Services, or IT Consulting industry is required.
- Strong communication and interpersonal skills.
- Good organizational and time management abilities.
- Basic understanding of client servicing and account management concepts.
- Proficiency in MS Excel, Word, and reporting tools.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn and grow in the Account Management domain.

Key Competencies

- Client-centric approach
- Attention to detail
- Problem-solving mindset
- Team collaboration
- Adaptability and eagerness to learn

Why Join VTech?

- Opportunity to work with SLED clients and gain industry exposure.
- Hands-on experience in account and client management.
- Cooperative and growth-focused work setting.
- Learning and development opportunities.

📌 Account Management Specialist (Vadodara)
🏢 Vtechfamily Solution India
📍 Vadodara