- Answer, screen, and forward incoming calls promptly and professionally
- Take and relay accurate messages to relevant staff/departments
- Handle general inquiries and provide basic information about the company
- Maintain and update the internal telephone directory/extension list
- Operate and manage the EPABX/PBX system
- Log call details, complaints, or requests as required
- Coordinate with front desk/reception for visitor and call management
- Escalate urgent calls or emergencies to the appropriate personnel
- Maintain confidentiality of sensitive information shared over calls
- Assist with administrative/clerical tasks during idle time, if required