Delivery Lead Professional Services (Digital Marketing & AI Search)

Location: Bengaluru
Reports To: President / VP, Customer Success

About the Company

Our client is a leading Digital Experience Software and Services organization focused on helping businesses enhance customer engagement and drive growth across digital touchpoints.

The organization is building innovative, data- and AI-powered solutions that improve content visibility, discovery, personalized experiences, and conversions. With a solid focus on innovation, collaboration, and customer success, the company operates as a global technology and services organization at the intersection of Digital Experience, Marketing, Search, Data, and AI.

About the Role

We are looking for a highly strategic and operational Delivery Lead – Professional Services to lead a multidisciplinary services organization across Digital Marketing, AI Search, and Digital Experience.

This is a senior General Manager-level role responsible for driving customer outcomes, operational excellence, profitability, innovation, and scalable delivery across multiple service lines.

You will lead multidisciplinary teams spanning Paid Media, Analytics, Technical SEO, Local Search, GEO (Generative Engine Optimization), Schema, Content Strategy, Digital Experience, and Consulting, while partnering closely with Customer Success, Product, Engineering, and Sales.

The ideal candidate understands both agency delivery and SaaS-enabled services and has the ability to build scalable, AI-first delivery operations.

Key Responsibilities

Professional Services Leadership

- Lead multiple Professional Services practices with accountability for delivery quality, customer outcomes, utilization, profitability, and operational excellence.
- Own resource planning, forecasting, staffing, and capacity management across multiple disciplines.
- Establish scalable delivery methodologies, SOPs, playbooks, governance frameworks, and quality standards.
- Drive AI-powered automation to improve productivity, quality, efficiency, and delivery speed.

Customer Success & Business Growth

- Partner closely with Customer Success teams to improve customer health, retention, adoption, and expansion.
- Participate in executive business reviews and strategic customer engagements.
- Build trusted relationships with enterprise marketing leaders, CMOs, Digital VPs, and senior business executives.
- Support Sales during solution design, RFPs, pricing discussions, proposal development, and executive presentations.
- Identify opportunities for cross-sell, upsell, consulting-led growth, and new service offerings.

Practice Leadership

Oversee delivery across multiple practices, including:

- Paid Media & Omnichannel Marketing
- Technical SEO & Enterprise SEO
- Local SEO & Multi-location Marketing




- GEO (Generative Engine Optimization)
- Schema & Structured Data
- AI Search Optimization
- Web Analytics & Attribution
- Conversion Rate Optimization (CRO)
- Digital Experience & Personalization
- Content Strategy & Content Operations
- AI-powered Content Creation
- Consulting & Digital Strategy
- PMO & Delivery Operations

AI & Innovation Leadership

- Champion AI-first delivery methodologies across all service lines.
- Translate emerging trends in AI Search, LLMs, Agentic Search, Entity Optimization, and Structured Data into actionable customer strategies.
- Build repeatable AI-enabled consulting and delivery frameworks.
- Drive adoption of automation, AI workflows, and internal productivity tools.

Operational Excellence

- Own delivery governance across quality, timelines, profitability, and customer satisfaction.
- Improve utilization, delivery predictability, operational efficiency, and project margins.
- Build dashboards and reporting mechanisms for executive visibility into delivery performance.
- Establish best practices, QA standards, and continuous improvement initiatives.

People Leadership

- Lead managers and multidisciplinary teams across multiple service practices.
- Recruit, mentor, and develop future leaders.
- Create career paths, competency frameworks, certifications, and learning programs.
- Foster a high-performance, customer-first culture focused on accountability, innovation, and continuous improvement.

Required Experience

Leadership

- 15+ years of experience in Digital Marketing, Agency Services, Professional Services, Digital Consulting, or related industries.
- 7+ years of experience leading multidisciplinary delivery or Professional Services organizations.
- Experience managing large enterprise customers across multiple industries.
- Proven experience leading managers and cross-functional delivery teams.

Functional Expertise

Strong working knowledge across multiple areas, including:

- Paid Media (Google Ads, Meta, Programmatic)
- Omnichannel Marketing
- Enterprise Analytics (GA4, Adobe Analytics, Looker, Power BI)
- Technical SEO
- Local SEO
- Schema & Structured Data
- GEO (Generative Engine Optimization)
- AI Search Optimization
- Content Marketing & Content Operations
- Conversion Rate Optimization (CRO)
- Website Strategy & Digital Experience
- Personalization
- Marketing Automation
- Enterprise CMS Platforms

Business & Commercial Skills





- Professional Services financial management
- Revenue forecasting and delivery planning
- Margin optimization and profitability management
- Executive consulting
- Proposal and RFP development
- Statement of Work (SOW) creation
- Pricing strategy
- Executive communication
- Enterprise account growth and expansion

Success Metrics

Customer

- Gross Revenue Retention (GRR)
- Net Revenue Retention (NRR)
- Customer Health Score
- CSAT and NPS
- Executive relationship strength

Financial

- Professional Services revenue growth
- Delivery margins
- Utilization and billable efficiency
- Project profitability

Delivery

- On-time delivery
- Delivery quality
- SLA adherence
- Project success rate
- Quality and rework metrics

Growth

- Expansion revenue
- Cross-sell and upsell contribution
- Consulting-led opportunities
- New service adoption

Operations

- Resource utilization
- Delivery automation
- AI adoption across services
- Process maturity
- Operational efficiency

People

- Employee engagement
- Leadership development
- Internal promotions
- Team retention
- Skill development and certifications

Ideal Candidate

The successful candidate combines the mindset of:

- A General Manager
- A Professional Services Leader
- A Digital Marketing Strategist
- An AI-first Operator
- A Customer Success Executive
- A Delivery Excellence Leader

The ideal candidate understands agency operations, enterprise consulting, digital marketing, AI Search, analytics, content, and customer transformation.

Most importantly, they know how to bring multiple disciplines together into a scalable and profitable Professional Services organization that consistently delivers measurable customer outcomes.

This role is intentionally designed as a General Manager-level Professional Services leadership role, not a functional specialist position.

The successful candidate is not expected to be the deepest technical expert in every discipline. However, they should have sufficient breadth to challenge functional experts across Paid Media, Analytics, SEO, Local Search, GEO, Schema, Content, and Digital Experience while building a world-class delivery organization focused on customer outcomes, profitability, operational excellence, and AI-driven innovation.

Why Join?

- Opportunity to lead and scale a strategic Professional Services organization.
- Work at the intersection of Digital Marketing, Digital Experience, Search, Data, and Artificial Intelligence.
- Lead large, multidisciplinary teams and enterprise customer engagements.
- Drive AI-led transformation across service delivery.
- Competitive compensation and performance-based incentives.
- Cooperative and innovative work environment.
- Strong career growth and leadership opportunities.

Location: Bengaluru

📌 Delivery Lead - Professional Services (Digital Marketing & AI Search) (Bengaluru)
🏢 TAAS Partners
📍 Bengaluru