We are hiring Enterprise TSE SaaS professionals to provide world-class technical support to enterprise customers. The ideal candidate will possess strong networking fundamentals, customer support experience, and an interest in cloud and SaaS technologies.
Key Responsibilities
- Support SaaS customers through phone, email, and web channels.
- Research, diagnose, and resolve technical issues.
- Take complete ownership of customer cases.
- Collaborate with engineering teams for issue resolution.
- Create knowledge-base documentation.
- Support a 24x7 setting through rotational shifts.
Required Skills
Networking
- TCP/IP
- DNS
- DHCP
- OSI Model
- IPv4
- Subnetting
- Routing & Switching
Cloud & System Knowledge
- AWS Basics
- SaaS, PaaS, IaaS
- Linux or Windows Administration
Soft Skills
- Customer Support
- Technical Troubleshooting
- Communication Skills
- Problem Solving
Preferred Candidate Profile
- 1+ year in TAC / Technical Support.
- Experience supporting global customers.
- Exposure to cloud technologies.
- Strong analytical mindset.
- Flexible for rotational shifts and relocation.