- Handle customer inquiries, concerns, and feedback via phone calls, emails, or chats in a skilled and courteous manner.
- Resolve customer issues promptly and efficiently by providing accurate information on products/services offered by the company.
- Maintain records of all interactions with customers using CRM software to track progress and improve future interactions.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- Excellent communication skills in English (written & spoken).
- 0-1 year of experience in BPO/call center environment preferred but not required.
- Strong interpersonal skills for effective interaction with customers from diverse backgrounds.
📌 Customer Support Executive (Gurugram)
🏢 Nimbuspost
📍 Gurugram
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