- Handle customer inquiries and convert them into confirmed orders.
- Coordinate with internal departments to ensure smooth order execution.
- Prepare and maintain order sheets, purchase orders, and production plans.
- Monitor order status from development to final shipment.
- Ensure timely communication with customers regarding order progress.
2. Product Development
- Coordinate product sampling and development activities.
- Follow up on sample approvals and customer feedback.
- Work closely with design, production, and sourcing teams for new product development.
- Ensure product specifications are accurately communicated to all stakeholders.
3. Vendor & Supplier Management
- Identify and coordinate with vendors and suppliers for raw materials and accessories.
- Negotiate pricing, delivery schedules, and commercial terms.
- Evaluate vendor performance based on quality, cost, and delivery timelines.
- Maintain healthy relationships with suppliers and business partners.
4. Production Planning & Follow-up
- Coordinate with production teams to ensure adherence to production schedules.
- Track daily production status and resolve operational bottlenecks.
- Ensure production targets are achieved as per customer commitments.
- Monitor material availability to avoid production delays.
5. Costing & Commercial Activities
- Prepare product costing and price quotations.
- Analyze costs and suggest cost-optimization opportunities.
- Ensure profitability while meeting customer expectations.
- Assist management in budgeting and pricing decisions.
6. Quality Assurance & Compliance
- Coordinate with quality teams to ensure products meet required standards.
- Monitor quality inspections during production and pre-dispatch stages.
- Address quality issues and coordinate corrective actions.
- Ensure compliance with company and customer quality requirements.
7. Inventory & Material Coordination
- Monitor inventory levels of raw materials and accessories.
- Coordinate procurement activities to ensure uninterrupted production.
- Maintain records of material consumption and stock availability.
- Minimize excess inventory and wastage.
8. Logistics & Shipment Coordination
- Coordinate with logistics partners for dispatch and delivery.
- Ensure shipment documentation is prepared accurately and on time.
- Track shipments and update customers regarding delivery schedules.
- Resolve transportation and delivery-related issues.
9. Documentation & Reporting
- Maintain accurate records of orders, samples, production status, and shipments.
- Generate daily, weekly, and monthly reports for management review.
- Ensure proper filing of customer communications and commercial documents.
- Prepare MIS reports related to merchandising activities.
10. Customer Relationship Management
- Build and maintain strong relationships with customers.
- Address customer concerns and provide timely resolutions.
- Ensure high levels of customer satisfaction and retention.
- Identify opportunities for repeat business and account growth.
Preferred Skills & Knowledge
- Strong communication and negotiation skills.
- Knowledge of merchandising processes and supply chain operations.
- Understanding of production planning and inventory management.
- Good analytical and problem-solving abilities.
- Proficiency in MS Excel, ERP systems, and reporting tools.
- Ability to manage multiple orders and deadlines simultaneously.
- Knowledge of quality standards and compliance requirements.
- Robust coordination and stakeholder management skills.
Key Performance Indicators (KPIs)
- On-time order execution and delivery.
- Customer satisfaction and retention rate.
- Sample approval success rate.
- Order profitability and cost control.
- Production schedule adherence.
- Vendor performance and material availability.
- Quality compliance and reduction in customer complaints.
- Accuracy of documentation and reporting.