- Manage and resolve replenishment-related complaints and operational issues.
- Coordinate with Warehouse, FC, Stores and other internal teams for issue resolution.
- Track pending cases and ensure timely closure within defined TAT.
- Monitor and follow up on tickets to ensure timely resolution and closure.
- Identify recurring issues and support RCA and process improvement initiatives.
- Maintain accurate records and provide regular updates on pending concerns.
- Ensure smooth coordination between warehouse operations and replenishment processes.
- Prepare and maintain basic reports, trackers and MIS using MS Excel.