- Handle inbound and outbound calls from leads generated through digital marketing, property portals, referrals, and campaigns.
- Understand customer requirements such as budget, preferred location, property type, configuration, and investment purpose.
- Qualify leads based on budget, buying requirement, decision-making authority, and expected purchase timeline.
- Explain project details including location, amenities, specifications, pricing, payment plans, possession timeline, and offers.
- Recommend suitable projects/properties according to customer requirements.
- Conduct effective telephonic presentations and product/project pitches.
- Address initial customer questions and objections related to price, location, builder, amenities, and availability.
- Generate and schedule site visits for qualified prospects.
- Coordinate with Sales Managers/Relationship Managers for site-visit handover and follow-up.
- Maintain accurate lead information and follow-ups in the CRM.
- Follow up consistently with prospects to move them through the sales funnel.Role & responsibilities