We are looking for a friendly, well-presented, and customer-focused Front Office Executive to manage the reception area of a reputed gym. The candidate will be responsible for handling members, enquiries, registrations, calls, and day-to-day front-desk operations while ensuring an excellent customer experience.

Key Responsibilities

- Welcome and greet gym members and visitors professionally.
- Handle front desk operations and maintain a welcoming reception area.
- Attend incoming calls, WhatsApp enquiries, and walk-in enquiries.
- Explain gym memberships, packages, offers, and facilities to potential customers.
- Handle new member registrations, renewals, and membership-related queries.
- Maintain accurate member records and update databases.
- Follow up with prospective members and membership renewals.
- Coordinate with trainers and management regarding member requirements.
- Manage appointments, trial sessions, and visitor entries.
- Handle basic billing, receipts, and payment-related coordination.




- Resolve customer queries and complaints politely and efficiently.
- Maintain daily reports related to enquiries, admissions, renewals, and collections.
- Ensure smooth coordination between the front desk, trainers, and management.

Requirements

- Graduate / 12th pass with relevant experience.
- 13 years of experience in front office, reception, customer service, hospitality, gym, or fitness industry preferred.
- Positive communication and interpersonal skills.
- Basic computer knowledge and MS Office skills.
- Pleasant personality and professional appearance.
- Good English and Hindi/Punjabi communication skills.
- Customer-oriented and confident in handling people.
- Comfortable with sales, follow-ups, and membership conversion.
- Ability to work in rotational shifts, including weekends.

📌 Front Office Executive (Amritsar)
🏢 Proficient Amritsar
📍 Amritsar