Key Responsibilities:

- Proactively monitor enterprise and cloud networks using tools such as CloudWatch, Azure Monitor, Splunk, Grafana, SolarWinds.
- Perform deep troubleshooting and root cause analysis for network incidents, including routing anomalies, intermittent connectivity, packet loss, DNS failures, VPN tunnel instability, firewall and load balancer misconfigurations — not limited to monitoring-only activities.
- Own end-to-end incident resolution within the NOC, driving investigation, remediation, and validation until full service restoration.
- Act as L2/L3 escalation point for complex network issues within the NOC.
- Participate in Major Incident Management (MIM) bridges and support recovery actions.
- Operate AWS and Azure networking including VPC/VNet, subnets, routing tables, Transit Gateway/VWAN, load balancers, VPNs, ExpressRoute/Direct Connect.
- Troubleshoot hybrid connectivity between cloud, on-prem, and third-party providers.
- Operate and troubleshoot firewalls, WAF, NSGs/Security Groups, and VPNs.
- Execute pre-approved network changes following SOPs and change management processes.
- Maintain accurate incident records and documentation in ServiceNow.
- Improve runbooks, alert hygiene, dashboards, and automation.
- Provide clear shift handovers for follow-the-sun operations.

Required Experience:

- 3–9 years of experience in Network Operations,



Specially in NOC, or Infrastructure Operations roles.
- 3+ years of hands-on experience with cloud networking (AWS and/or Azure).
- Proven experience handling P1/P2 incidents in 247 production environments.
- Experience supporting global customers or platforms in a follow-the-sun, multi-time-zone operating model.
- Demonstrated ability to troubleshoot and resolve network issues beyond monitoring, including root cause identification and remediation.

Required Technical Skills:

- Networking: TCP/IP, DNS, DHCP, routing and switching fundamentals (BGP/OSPF preferred).
- Cloud Networking: AWS VPC, Azure VNet, load balancing, hybrid connectivity.
- Monitoring: Splunk, CloudWatch, Azure Monitor, Grafana, SolarWinds.
- ITSM: Incident, Change, and Problem Management (ServiceNow).
- Security: Firewalls, VPNs, WAF, network access controls.

Must Have Skills:

- TCP/IP, DNS, DHCP fundamentals
- BGP / OSPF routing knowledge
- AWS VPC & Azure VNet networking
- Load balancers, VPN, firewalls
- Hybrid cloud connectivity troubleshooting
- Monitoring: CloudWatch, Azure Monitor, Splunk
- Major Incident Management participation

Valuable to Have Skills:

- Advanced cloud networking certifications
- Terraform for network ops
- Automation experience
- ITIL Foundation

📌 NOC Network Engineer (Bengaluru)
🏢 Availity
📍 Bengaluru