Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Order to Cash (O2C) Associate | Accounts Receivable (Billing, Cash Application Collections)

Location: ITPB Tech Park, Whitefield, Bengaluru

Requirements

- Commerce, Accounting, Fice, or related educational background.
- 3-5 years of experience in Accounts Receivable, Billing, Cash Application, Collections, or Fice Operations, preferably in a BPO workplace.
- Strong understanding of AR processes and receivables management.
- Experience working on Billing, Cash Application, and Collections activities.
- Good knowledge of Microsoft Excel, PowerPoint, and other MS Office applications.
- Ability to analyze aging reports and past-due receivables.
- Experience in customer follow-up through emails and calls.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Willingness to work in rotational shifts.

Summary

The primary role is to manage Billing or Cash Application or Collections activities for global customers.



The role includes reporting Billing/Cash Application/Collections performance against monthly targets, resolving invoice-related queries, researching disputes and deductions, monitoring receivables, and ensuring timely collections while delivering quality customer service to internal and external stakeholders.

What you will be doing

- Manage Billing or Cash Application or Collections for global customers.
- Report actual Billing/Cash Application/Collections against monthly targets.
- Perform quality reviews of Cash Application and Billing processes.
- Follow up with customers through emails and calls.
- Escalate issues to stakeholders as required.
- Resolve customer and business team queries related to invoices.
- Research and analyze disputes and deductions in ERP.
- Coordinate with various departments to obtain supporting documents and information for dispute resolution.
- Monitor assigned receivable accounts and ensure timely collections.
- Investigate customer claims related to improper billing and billing disputes.
- Deliver quality customer service by responding to internal and external stakeholder inquiries professionally.
- Analyze past-due receivables and drive collection efforts.
- Participate in Operations Reviews with Clients and Management.
- Use MS Office applications, including Excel and PowerPoint, for reporting and analysis.
- Demonstrate a positive attitude, willingness to learn, and commitment to work.

📌 Accounting Services Associate III (Bengaluru)
🏢 Conduent
📍 Bengaluru