- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests for product information, orders, returns, and exchanges.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, quality scores, and first-call resolution rates.
Job Requirements :
- 0-1 year of experience in BPO or international voice process.
- Excellent communication skills with the ability to handle high-pressure situations.
- Proficiency in English language (written and spoken).
- Ability to work on night shifts including weekends.
📌 Customer Care Executive (Bengaluru)
🏢 Wrixty Services
📍 Bengaluru
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