- Make outbound calls to prospective and existing customers for outward remittance products.
- Educate customers about available forex and remittance services, exchange rates, and applicable charges.
- Generate qualified leads and convert inquiries into successful remittance transactions.
- Achieve assigned sales, revenue, and productivity targets.
- Cross-sell relevant forex & banking products i.e Insurance, Debit Card upgrade, etc. wherever applicable.
Required Qualifications
- Graduate in any discipline (Commerce, Finance, or MBA preferred).
- 1-3 years of experience in outbound calling, tele sales, banking sales, forex, or remittance business.
- Knowledge of Forex, FEMA, and Outward Remittance processes is preferred.
Skills Required
- Excellent verbal communication and persuasive selling skills.
- Strong customer relationship management abilities and problem-solving skills.
- Understanding of banking and financial products.
- Ability to work in a target-driven setting.
Key Performance Indicators (KPIs)
- Remittance transaction volume and revenue generated.
- Customer satisfaction scores.
- Compliance and quality adherence.
- Follow-up and closure efficiency.