Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :EPIC Systems
Valuable to have skills :NA
Minimum 3 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to end-users.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of processes and procedures to enhance team knowledge.
- Engage in training and mentoring junior team members to foster their development.
Professional & Technical Skills:
Must To Have Skills:
Proficiency in EPIC Systems.
- Strong analytical and problem-solving skills to diagnose and resolve issues effectively.
- Experience with system monitoring tools to ensure optimal performance.
- Familiarity with database management and query optimization techniques.
- Ability to communicate technical information clearly to non-technical stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in EPIC Systems.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Qualification
15 years full time education
📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru
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