Role & responsibilities

- Video call customers to complete the Full KYC
- Verify the details submitted by the customer while opening the account and Documents submitted are matching
- Ensure VKYC is completed by the Right Party only
- Should maintain a positive relationship with the customer throughout the KYC process.
- Cross-sell other banking products.
- Give complete and correct information on all the products pitched to the customer
- Take call backs in case the customer is busy and ensure the follow up is done on time
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Meet targets on conversion and Cross selling as defined from time to time.




- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Preferred candidate profile

- Graduate with decent English communication
- Candidate should have a pleasing personality and should be presentable

📌 Walk-in || Onboarding Officer - Video KYC (Thane)
🏢 Kotak Mahindra Bank
📍 Thane