- Basic computer networking knowledge with the ability to troubleshoot common issues.
- Manage and monitor console-based applications to ensure uninterrupted operations.
- Manage Windows Server environments, services, and routine maintenance tasks.
- Administer, configure, and troubleshoot Kannel/Linux servers.
- Generate reports and perform accurate SQL-based data updates.
- Prioritize and handle multiple open cases efficiently with strong multitasking ability.
- Strong understanding of HTTP and SMPP protocols used in messaging applications.
- Apply error-detection techniques and algorithms to identify and resolve application issues.
- Read, analyze, and interpret application logs for troubleshooting and root-cause analysis.
- Work flexibly in a 24/7 operations setting (including rotational shifts).