Niche Hiring Banking & Insurance | Senior Support Analyst

Industry: Banking & Insurance
Role: Senior Support Analyst Client Servicing & Stakeholder Management
Process: Captive Client Process
Location: Bangalore

Heres a short, professional JD suitable for a job post:

Senior Analyst Client Servicing & Stakeholder Management

Role: Manage client servicing and stakeholder coordination for Banking & Insurance operations.

Key Responsibilities:

- Handle client queries, escalations, and service requests.
- Coordinate with internal teams and business stakeholders for timely resolution.
- Track SLA, TAT, quality, and escalations.
- Prepare MIS, operational reports, and status updates.
- Maintain strong client relationships and support process improvements.
- Ensure compliance with business and process requirements.

Required Skills:





- Client Servicing & Stakeholder Management
- Escalation & Client Query Handling
- Banking / Insurance domain knowledge
- Solid communication and analytical skills
- Knowledge of MIS, SLA, TAT & quality metrics
- Strong coordination, ownership, and follow-up skills

Eligibility: Graduate / Post Graduate with relevant experience in Banking, Insurance, BFSI, BPO/KPO, or Captive Operations.

Preferred Profiles: Senior Analyst | Client Servicing | Client Support | Banking Operations | Insurance Operations | Stakeholder Management

Interested candidates can contact:
Nidhi – (phone hidden)

(if number is busy drop your cv on this number - (phone hidden))

📌 Banking / Financial Services / BFSI / Fintech / Client support / BPO (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru