- Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to banking products and services.
- Process transactions, update records, and maintain accurate documentation of customer interactions.
- Identify opportunities for cross-selling of bank's products and services to existing customers.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- Fluency in spoken English language (Business English).
- 0-1 year of experience in BPO/Call Centre environment.
- Excellent communication skills with ability to handle voice processes effectively.
- Robust understanding of basic computer applications such as MS Office Suite.
📌 Associate Analyst (Indore)
🏢 R1 RCM
📍 Indore
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