- Handle walk-in customer queries and provide quick, effective resolutions.
- Manage customer grievances received through multiple touch points and ensure timely closure.
- Process policy issuance and endorsements for walk-in customers and internal stakeholders.
- Perform quality checks on documents as per QC checklist
- Collaborate with cross-functional teams to implement quality and procedures as per Standard Operating Procedures (SOPs).
- Monitor and ensure adherence to Turnaround Time (TAT) for:
- Policy issuance
- Endorsements
- Service requests
- Handling Branch Admin activities
- Reconciliations of all the transactions involved in day-to-day activities including Banking
- Maintain high levels of customer satisfaction and service efficiency.
- Educational Qualifications
Competencies Required: – Bcom
- Valuable typing speed and accuracy
- Basic knowledge of Microsoft Excel
- Strong communication and interpersonal skills