About the Role

The In-Stock Associate (ISA) is responsible for driving inventory operations, inbound execution, vendor management, and import-export logistics to ensure optimal inventory availability and operational efficiency. The role requires solid analytical skills, stakeholder management, and ownership of end-to-end supply chain processes across domestic and international operations.

The ISA will work closely with the In-Stock Manager (ISM), vendors, freight forwarders, customs partners, and internal stakeholders to improve inventory health, reduce lead times, optimize inbound flows, and enhance vendor experience.

Key Responsibilities

Inventory & In-Stock Operations

- - Drive inventory-led operations including inbound execution, appointment planning, prioritization, and returns management.
- Monitor and improve key operational metrics related to inventory availability, inbound utilization, and vendor performance.
- Coordinate with fulfillment centers, vendors, and internal teams to ensure smooth inventory flow and category health.
- Support Return-to-Vendor (RTV) operations and reduce unhealthy and unsellable inventory.
- Provide visibility to category teams and leadership on inventory health, fill rates, and operational performance metrics.

Import & Export Operations

- - Manage end-to-end import and export operations, ensuring timely movement of goods across international and domestic supply chains.
- Coordinate with domestic and international vendors to ensure timely material dispatch and minimize lead times.
- Work closely with Freight Forwarders (FFs), Customs House Agents (CHAs), shipping lines, and logistics partners to ensure seamless shipment execution.
- Negotiate and collaborate with freight forwarders to secure timely release of Shipping Orders (SO) at origin and reduce overall transit lead times.
- Monitor shipment milestones and proactively resolve delays, compliance issues, and operational bottlenecks.
- Own and maintain shipment trackers, providing daily updates and visibility to management on shipment status and risks.




- Prepare and maintain import/export cost trackers, ensuring accurate reporting of freight, duty, clearance, and logistics costs.
- Ensure adherence to local and international trade regulations and customs compliance requirements.

Analytics & Process Excellence

- - Drive Excel-based analysis and reporting to identify opportunities for process improvements.
- Build scalable operational processes and dashboards to improve efficiency and stakeholder visibility.
- Analyze inventory, logistics, and vendor performance data to support business decision-making.
- Collaborate with cross-functional teams to drive continuous improvement initiatives across supply chain operations.

Desired Qualifications

- - Graduate in Supply Chain, Operations, Commerce, Finance, or a related field.
- 2-5 years of relevant experience in E-commerce, Retail, FMCG, Supply Chain, Import-Export Operations, or Inventory Management.
- Strong understanding of inventory operations, inbound logistics, and vendor management.
- Experience working with Freight Forwarders (FFs), Customs House Agents (CHAs), and international logistics partners.
- Good understanding of import-export documentation, customs procedures, and international trade regulations.
- Exposure to global shipment compliance requirements across regions such as China, USA, KSA, UAE, and other international markets.
- Ability to understand and evaluate product-level compliance requirements for current product categories.

Required Skills

- - Advanced proficiency in Microsoft Excel.
- Strong analytical and problem-solving capabilities.
- Excellent stakeholder management and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong ownership mindset and attention to detail.
- Experience in shipment tracking, vendor coordination, and operational reporting.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 In Stock Operations (Import/Export) Professional (Gurugram)
🏢 etrade online
📍 Gurugram