- Manage patient experience and ensure smooth delivery of Hospital Home services.
- Coordinate patient appointments, registration, billing and queries.
- Handle patient counselling, service enquiries and provide accurate information.
- Coordinate with clinical and non-clinical teams for seamless patient services.
- Follow up on appointments, cancellations, reports and invoices through calls/SMS/email.
- Ensure accurate billing, payment collection and documentation.
- Maintain patient confidentiality and adhere to hospital policies, JCI/NABH and quality standards.
- Maintain proper communication, grooming and qualified service standards.
- Support patient satisfaction, lead generation and health awareness activities.
- Work in rotational shifts, including weekends/holidays as per operational requirements.
📌 Home Care Patient Experience (Mumbai)
🏢 Sir Hn Reliance Foundation Hospital
📍 Mumbai
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