- Capture feedback on leads shared with branches.
- Interact with customers, when necessary, to facilitate the loan booking process.
- Provide support to branch teams for documentation-related issues.
- Identify areas of improvement in the process and suggest solutions.
- Share feedback from branches with the Tele Calling team to ensure the generation of quality leads.
- Maintain accurate records of interactions with customers and branches.
- Collaborate with internal teams to address customer concerns and improve service delivery.
- Stay updated on product offerings and processes to provide accurate information to customers.
- Adhere to company policies and procedures at all times.
Preferred candidate profile
- Graduation is Mandatory
- Freshers are welcome
- 1-4 years of Inbound process or customer service experience will be preferred
📌 Customer Service - Inbound (Mumbai)
🏢 SMFG INDIA CREDIT
📍 Mumbai
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