- Manage IT service requests through phone calls, emails, and chats to resolve customer issues in a timely manner.
- Provide technical support to customers on various software applications, hardware devices, and network connectivity.
- Troubleshoot complex technical problems using problem-solving skills and knowledge of IT systems.
- Escalate critical incidents to senior team members or third-party vendors as needed.
Job Requirements :
- 1.5-2.5 years of experience in an IT Service Desk setting with excellent call handling skills.
- Strong understanding of ITSM (IT Service Management) principles and practices for effective SLA management.
- Proficiency in ticketing tools such as Zendesk or similar platforms for efficient issue tracking.
📌 IT Help Desk Executive (Navi Mumbai)
🏢 Elixir Business Solution
📍 Navi Mumbai
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