- Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and qualified manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Meet performance targets for call handling time, resolution rates, and quality metrics.
- Collaborate with team members to achieve common goals and improve overall process efficiency.
Job Requirements :
- 1-4 years of experience in an International Voice Process (BPO) environment.
- Excellent communication skills with ability to articulate thoughts clearly over phone lines.
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
📌 International Voice Process Executive c (Mumbai)
🏢 Joulestowatts
📍 Mumbai
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