- Handle customer queries through calls, emails, chats, or other support channels.
- Understand customer concerns and provide appropriate resolutions.
- Maintain a high level of professionalism and customer service.
- Escalate complex or unresolved issues to the relevant team.
- Maintain accurate records of customer interactions and complaints.
- Follow company processes, policies, and service guidelines.
- Coordinate with internal teams to resolve customer issues.
- Achieve assigned customer service and quality targets.
Preferred candidate profile
- Graduate / Undergraduate candidates with relevant experience can apply.
- Excellent communication skills in English and Hindi.
- Valuable listening and problem-solving abilities.
- Customer-focused approach with a positive attitude.
- Basic computer knowledge and ability to work on CRM/support systems.
- Candidates should be comfortable working in rotational shifts.
📌 Customer Support Executive - Hiring Freshers (Mumbai)
🏢 Wikilabs India
📍 Mumbai
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