Urgent Hiring Customer Service / Retention / Lead Generation

Location: Thane
Work From Office
Eligibility: Graduate Experienced
Salary

- 18,500 In-Hand
- 23,000 Gross CTC
Immediate Joiners Preferred

Hiring Alert Vodafone Social Media Process

Position: Customer Support Executive

Location: Thane
Work From Office

Process

- 20% Calls + 80% Chat

Eligibility

- Graduate Only

- Minimum 1 year experience in:
- Email
- Chat
- Inbound Calling

- Communication: V4

Salary

- 18,500 In-Hand
- 23,000 Gross

Shift Timings

- 3:30 PM 12:30 AM
- 7:00 AM – 4:00 PM

Boys & Girls can apply

- Week Off: 1 Rotational Week Off

Transport Boundaries

- Thane – Sion
- Thane – Kalyan
- Thane – Vashi

Interview Process

1. HR
2. Operations

Immediate hiring – Apply now! Interested candidates can apply now.

Roles and Responsibilities

- Handle customer queries via phone calls, emails,



and chats to resolve their concerns in a timely and professional manner.
Provide accurate information on products/services to customers through effective communication skills.
Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

- 1-5+ years of experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management.
- Bachelor's degree in Any Specialization
- Robust knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.

📌 Customer Service Domestic Process Thane Vodafone Social Media Process (Mumbai)
🏢 Digiads Media
📍 Mumbai