- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests for product information, orders, returns, and exchanges.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, quality metrics, and sales conversion rates.
Job Requirements :
- 0-3 years of experience in an international BPO or call center workplace.
- Strong communication skills with the ability to handle high-pressure situations calmly.
- Proficiency in English language (written & spoken) with knowledge of basic computer applications.
- Ability to work on an inbound process for international voice calls.
📌 Customer Care Executive (Noida)
🏢 TP
📍 Noida
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