We are hiring a Japanese Language Team Leader to manage and lead a team of Japanese language professionals in an operations/support process.
Key Responsibilities
- Manage and lead a team of Japanese language associates.
- Monitor team performance, productivity, quality and SLA.
- Handle escalations and coordinate with internal/business stakeholders.
- Support Japanese email communication, ticket handling and operational processes.
- Manage processes related to Vendor Support, E-commerce, Catalog/PDP and customer/vendor communication.
- Conduct team meetings, coaching and performance reviews.
Required Skills
- Mandatory: Team Handling / Team Lead experience
- Mandatory: JLPT N2 / NAT-TEST Q2 certification
- Solid Japanese & English communication skills.
- Experience in Vendor Support, E-commerce, Catalog, PDP, Ticket Handling, VM, BS or Email Support preferred.
- Good knowledge of MS Excel and reporting.
📌 Japanese Language Team Leader (Noida)
🏢 Mahendra NextWealth
📍 Noida
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.