Job Title: Apprentice Contact Centre
Openings: 2
Employment Type: Apprenticeship

Job Description:

- Handle inbound/outbound customer calls and assist with basic banking-related queries.
- Understand customer requirements and provide appropriate information/support.
- Maintain accurate records of customer interactions and follow-ups.
- Coordinate with internal teams for timely resolution of customer requests.
- Follow defined processes, service standards and compliance guidelines.
- Ensure a qualified and positive customer experience.

Candidate Profile:

- Graduate/Fresher with good verbal communication skills.
- Comfortable communicating with customers over the phone.
- Basic computer knowledge and MS Office skills.
- Customer-focused attitude with willingness to learn.
- Candidates interested in starting their career in Banking / Customer Service / Contact Centre Operations are preferred.

Job Title: Apprentice Forex Operations
Openings: 1
Employment Type: Apprenticeship





Job Description:

- Support the team in day-to-day Forex Operations activities.
- Assist in transaction processing, documentation and record maintenance.
- Check documents and details as per defined processes and internal guidelines.
- Coordinate with relevant internal teams for transaction processing and closure.
- Maintain accurate MIS and operational records.
- Learn and adhere to banking processes, regulatory requirements and applicable TATs.

Candidate Profile:

- Graduate/Fresher, preferably from Commerce, Finance, Banking or related discipline.
- Basic understanding of banking/financial transactions would be an advantage.
- Good numerical ability and attention to detail.
- Working knowledge of MS Excel.
- Strong willingness to learn Forex and Banking Operations.

📌 Apprenticeship Trainee (Noida)
🏢 Shivalik Small Finance Bank
📍 Noida