TechPerspect Software Pvt. Ltd. (ElectreeFi) is hiring for Technical/Customer Support Executive L1 for a Domestic Voice Process.

Process: Domestic Voice | Non-Sales

Experience: Freshers to 3.5 Years

Qualification: Any Graduate

Required Skill: Good verbal communication and robust interpersonal skills

Work Location: Sector 62, Noida (6 Days - Work From Office)

Shift: Rotational Shift (9 Hours)

Week Off: Rotational

Cab Facility: No Cab Facility

Interested candidates can walk in directly for the interview.

Interview Mode: Walk-In (F2F)

Walk-in Time: 10:30 AM to 6:00 PM

Interview Location:

6th Floor, AWFIS Majestic Signia,

Plot No. A-27, Block A, Industrial Area,

Sector 62, Noida

Landmark: Near IBM Building

Nearest Metro: Electronic City, Noida

Contact Person: Tripti Verma (HR)

Mobile: 08069236256

WhatsApp: (phone hidden)

Email: [email protected]

Salary: - As per Standard (16K for Freshers)

Note: After completion of 6 months, it will be revised based on an individual performance to Rs 18000, and the backlog amount will also be credited as arrears.

JOB DESCRIPTION:





- Answering and resolving customer queries through Calls/Email
- Follow standard operating process when replying/speaking to the customers.
- "Own the customer as the single point of contact, defining a success plan with deliverables, and ensuring clear communication for all the queries.
- Be the first point of Contact for all the customer escalations.
- Supporting end customers directly via various communication channels including calls and emails
- Understand the customer's query and give the best resolution to the customer.
- Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
- Prioritize and handle service requests and incidents.
- Progress issues and provide relevant information for troubleshooting or for clarification.
- Identify opportunities for process improvement and contribute to departmental initiatives.
- Responsible for improving and documenting the technical processes around application support.
- Flexible for emergency support as required.

📌 Walk-in || Customer Support Executive (Noida)
🏢 TechPerspect
📍 Noida