Were Hiring | Order Manager – L1 Production Support Engineer
Are you passionate about production support, OSS/BSS systems, and order management processes? Join our team as an Order Manager – L1 Production Support Engineer and play a key role in ensuring the smooth operation of customer order fulfillment and production environments.
Experience: 2–3 Years
Location: Noida
Shift: 24x7 Production Support Workplace
Immediate Joiners are preferred
Key Skills:
Order Management & OSS/BSS
Order Processing & Fulfillment
Linux/Unix Troubleshooting
SQL & Log Analysis
Incident & Ticket Management
APIs (REST/HTTP), XML/JSON
CRM, Billing, Provisioning & Inventory Systems
Monitoring Tools (Grafana, Splunk, ELK, Dynatrace, Prometheus)
ITIL & Production Support Processes
What You'll Do:
Monitor order management applications and production environments
Troubleshoot order failures, stuck orders, and processing issues
Perform log analysis and basic SQL investigations
Monitor integrations across OSS/BSS ecosystems
Support incident management and SLA adherence
Collaborate with L2/L3, development, and infrastructure teams
📌 Production Support Engineer Production Support Engineer (Noida)
🏢 VyntraPro Innovations
📍 Noida
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