Role & responsibilities

JOB DESCRIPTION FRONT DESK EXECUTIVE

Job Summary

We are looking for a professional, friendly, and well-organized Front Desk Executive to manage the reception area and serve as the first point of contact for visitors, clients, candidates, and employees. The ideal candidate should have excellent communication skills, a pleasant personality, and the ability to handle multiple responsibilities efficiently.

Key Responsibilities

- Greet and welcome visitors, clients, candidates, and guests professionally.
- Manage the reception area and maintain a qualified appearance.
- Answer, screen, and transfer incoming calls appropriately.
- Handle emails, messages, and general correspondence.
- Maintain visitor records and coordinate visitor access.
- Direct visitors to the appropriate department or employee.
- Manage incoming and outgoing courier, mail, and documents.
- Schedule and coordinate meetings and appointments.
- Assist with meeting room arrangements and basic administrative requirements.
- Maintain attendance, visitor, and front-office records as required.
- Coordinate with HR, Administration, Sales, and other departments.
- Provide basic information about the company, services, and office procedures.
- Handle candidate and employee queries professionally and courteously.
- Maintain confidentiality of company and employee information.
- Support day-to-day administrative activities as required.
- Ensure the reception area is clean, organized,



and presentable at all times.

Required Skills

- Excellent verbal and written communication skills.
- Pleasant, confident, and professional personality.
- Strong interpersonal and customer-service skills.
- Good organizational and time-management abilities.
- Ability to multitask and prioritize work.
- Basic knowledge of MS Office, email, and office systems.
- Good telephone etiquette.
- Strong attention to detail.
- Ability to handle visitors and queries professionally.
- Positive attitude and willingness to learn.

Educational Qualification

- Graduate in any discipline preferred.
- Candidates with relevant Front Desk, Reception, Customer Service, or Administration experience will be preferred.

Experience

- 2–3 years of experience in Front Desk, Reception, Administration, Customer Service, or a similar role.
- Freshers with good communication skills may also be considered.

Personal Attributes

- Well-groomed and presentable.
- Polite and approachable.
- Responsible and punctual.
- Calm under pressure.
- Professional and customer-focused.
- Team-oriented and proactive.

Key Performance Indicators (KPIs)

- Professional visitor and reception management.
- Effective handling of calls and inquiries.
- Accuracy of front-office records.
- Timely coordination with internal departments.
- Visitor and client satisfaction.
- Overall maintenance and organization of the reception area.

IMMEDIATE JOINERS ONLY APPLY.

📌 Front Desk Receptionist (New Delhi)
🏢 Shiv Enterprises
📍 New Delhi