Cordination & Communication
• Communicate effectively with internal and external
customers.
• Liaise with overseas offices, vendors, agents, and freight
partners
for bookings and shipment updates.
• Act as the first point of contact for clients regarding
shipment
details, queries, and issues.
• Update customers regularly on shipment status, exceptions,
product
details, and service upgrades.
2. Shipment Handling
• Create and acknowledge loads as per SOP requirements for
overseas
offices.
• Confirm all shipment information with the origin office to
initiate
the shipment process.
• Receive, review, and validate customer orders and shipping
documents
(SLI, EEI, invoices, packing lists, etc.).
• Verify fees, SOP guidelines, and rates as per Quotes or
Customer SOP.
• Review shipment status, check pre-alerts, and issue
shipment documents
to the CHA team.
• Coordinate between the Custom House Agents (CHA) and
customer for
exceptions or escalations.




• Ensure accurate costing and revenue allocation for each
shipment.
3. Customer Management
• Maintain robust relationships with customers through
regular
follow-ups and communication.
• Increase customer satisfaction and retention by providing
proactive
service.
• Prepare customer reports and ensure timely submission.
• Conduct periodic reviews with customers and Sales team.
• Provide online/offline product demonstrations to clients
when
required.
• Ensure timely follow-ups on usage and engagement with the
product.
4. Record Keeping & Reporting
• Maintain accurate records of all tasks and shipments
handled.
• Track documentation, reports, and client interactions
consistently.
• Support other logistics tasks and responsibilities as
assigned from
time to time.

📌 Logistics Executive (New Delhi)
🏢 Talent Career Consultants
📍 New Delhi