HIRING FOR SERVICE DESK TECHNICIAN AND L1 TECHNICAL SUPPORT

Key Responsibilities

- Provide Level 1 technical support to end users through phone and remote-support channels.
- Troubleshoot LAN/WAN, internet connectivity, Wi-Fi and basic network issues.
- Diagnose and resolve basic hardware and software problems.
- Troubleshoot Windows and iOS-based environments.
- Configure, deploy and support printers, tablets, iPads, mobile devices, pin pads and other peripherals.
- Install, uninstall, configure and troubleshoot business applications.
- Assist users with system errors, application issues and operational problems.
- Monitor and troubleshoot technical issues and escalate complex problems to the appropriate support teams.
- Configure, maintain and update hardware and software systems.
- Accurately document incidents, service requests, troubleshooting steps and resolutions in the IT ticketing system.
- Follow IT service-management procedures, escalation protocols and company policies.
- Provide professional and customer-focused technical assistance to international users.
- Prioritize and manage multiple technical support requests in a fast-paced environment.

Required Skills





- 24 years of experience in IT Service Desk, Help Desk, Technical Support or L1 IT Support.
- Strong knowledge of Windows troubleshooting.
- Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi and VPN.
- Knowledge of computer hardware and software troubleshooting.
- Experience troubleshooting internet and network connectivity issues.
- Experience with printers, tablets, mobile devices and peripheral equipment.
- Experience using IT ticketing systems.
- Basic knowledge of remote-support tools.
- Good understanding of incident management and escalation procedures.
- Strong verbal and written communication skills.
- Ability to communicate technical information clearly to non-technical users.
- Strong problem-solving and analytical skills.
- Ability to work under pressure and manage multiple tickets simultaneously.

Compensation & Advantages

- CTC: Up to 6.5 LPA
- Company-provided Pick-up & Drop
- International / Night Shift
- Opportunity to work on technical support and enterprise applications
- Professional growth and learning opportunities

📌 IT Service Desk Technician /Technical Support (Chennai)
🏢 Innov Ultra Business Services
📍 Chennai