Dear Candidate,

Greetings from TATA Consultancy Services.

Thank you for expressing your interest in exploring a career possibility with the TCS Family.

We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person.

At this interview you will have a technical discussion followed by a management & HR round*. Feel free to ask any questions you may have about our hiring process, the position, or our company.

TCS is hiring for Major Incident Management Position

Chennai Location

Walkin Venue : TATA Consultancy Services Module-4, 3rd Floor South Block, Chennai One It Sez Phase-2, 200 Feet Radial Rd, inner, ring road, MCN Nagar Extension, Pallavaram, Thoraipakkam, Tamil Nadu 600097

Experience : 6 years to 15 Years

Please find the job description

Hands On experience in Major and Problem Management process. • Deep understanding of ITIL processes, especially Incident, Problem, and Change Management. • Ability to manage ITIL workflows in tools like ServiceNow, BMC Remedy, and similar platforms. • Handling Priority 1 & 2 incidents, triaging, and ensuring SLA compliance. • Skilled in Root Cause Analysis (RCA) and Post-Incident Reviews (PIR). • Leading war rooms/bridge calls for real-time collaboration during outages. • Coordinating cross-functional technical teams for rapid resolution. • Proficiency in ServiceNow, Jira,



and xMatters for alerts and escalations. • Generating SLA and KPI reports (e.g., MTTR, incident trend analysis). • Strong skills in drafting communication templates and status updates for internal and external stakeholders. • Ability to manage vendor coordination during critical incidents. • Expertise in identifying underlying causes of recurring incidents using methods like 5 Whys and trend analysis. • Ability to interpret incident data, identify patterns, and predict potential issues for proactive management • Solid knowledge of ITIL practices for reactive and proactive problem management. • Understanding of infrastructure components, applications, and integrations to collaborate effectively with technical teams. • Ensuring compliance with SLAs and implementing process improvements to reduce recurring issues.

Interested Candidate Please share the below Details:

1. Total Exp :

2. Relevant Exp:

3. Contact No. :

4. Current CTC :

5. Expected CTC:

6. Current Location :

7. Agree with Face to Face:

8. Notice period :

9. Current Company :

10. Highest Qualification : (Regular/Part Time):

11. Any Gap :

12. Duration of Gap:

13. Have you Earlier worked with TCS(Yes /No) :

Thanks & Regards,

Tripti Dhyani

Human Resources Talent Acquisition Group

Mail to: [email protected]

📌 Face To Face || MIM Position || Chennai || 26-Sep-26
🏢 Tata Consultancy Services
📍 Chennai