- Handle inbound calls from customers, resolving their queries and concerns in a timely and qualified manner.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions or alternatives.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Job Requirements :
- 0-6 years of experience in BPO/Call Centre environment.
- Excellent communication skills in English language (spoken).
- Ability to work on international processes including inbound voice process.
- Freshers can apply for this role.
📌 International Voice Process-Chennai-Spot Selection
🏢 Global Serve Solutions
📍 Chennai
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